Service Certainty is your guide to revolutionizing your approach to customer service in the new home industry from the inside out. If you want to create operational excellence that leads to truly elated customers, this book will change the very core of how you do business.
Service is selling, and selling is service. Your ability to retain clients long term is entirely dependent on how well you service them after the ink dries on the contract. In this landmark book on customer service within the new home industry, authors Jason Forrest and Paul Cardis take you on a journey through the most important facets to game-changing customer service. Learn the psychology behind what your clients want, the science behind service that surprises and delights customers, and the strategies to retain your clients and create raving advocates for your brand.