How can you know your customer service is serving you?
Learn the keys to making every homebuilding
customer a lifetime customer.
Take your service to the next level with strategies that surprise, energize, and satisfy every customer.
Turn aggrieved customers into raving advocates for your brand.
UNLEASH YOUR SERVICE
Become an Advisor, Not a Vendor
Vendors are expendable. Advisors keep clients for life. Learn the strategies to be a true advisor with your clients.
Adopt the methodology that earns your customer’s respect, gains their trust, and keeps their business.
Make Yourself Unleavable
Leave an unforgettable impression with your customers that makes you an unleavable asset in their lives.
Adopt the Unleavable Strategy to gain the five ways to bind you and your clients together for life.
Keep The Sale Sold
Learn how to create “Lollapalooza Moments,” a proven technique that retains customers for life.
Unlock the secrets of customer intimacy, allowing you to know your prospects’ needs inside and out.
Build Up Your Clients
Validation creates certainty. Discover the hidden strategy of validation that creates an unshakeable bond with every client.
Give your clients certainty in your stewardship and the belief that no one can service their needs better.
The Omakase Strategy, from a Japanese word meaning “I leave it to you,” is your gateway to trusting customers.
Develop new ways to delight and surprise your customers when they trust you to lead them.
Understand Your Clients Better
Adopt the process to know what makes your clients tick, so you know how to meet them where they are.
See clients differently so you can resolve any issue, in any circumstance, by becoming their trusted guide.
Turn quick cancellations into lifetime clients.
Service your clients the same way you sold them.
Keep your customers at peak excitement forever.
Remove damaging beliefs that harm your customer service.
Provide customers value through knowledge.
Develop more assertive and confident employees.
Adopt game-changing 6 Human Needs service psychology.
Meet your customers' internal needs that drive happiness.
Create clients who become raving advocates for your brand.
I have to give credit to the FPG training. It’s giving me a process and a direction to aim for the close! Thank you all for giving me these opportunities!
Marie Schyberg, Sales Professional, Epcon Communities
We have a solid team at Jagoe, but have been in need of a cultural shift for several years now.I know this is only the beginning of the journey, and that fills me with even more excitement and anticipation. I wanted to take this time to thank FPG, and to share the notion that people are enough.
Lindsey Jagoe, Sales Manager, Jagoe Homes
THE FPG EXPERIENCE
Your profit growth is dependent on the buy-in of your customer service team. Our exciting, up-tempo seminars give your leaders the emotional fuel they need to dive headfirst into their training experience. With our unique blend of tactics and emotional electricity, we focus on mastery so your people can become customer service gurus right away.
True, lasting behavior change doesn’t happen without ongoing learning. Your engaging weekly video lessons with FPG CEO Jason Forrest take your people through a deeper dive of the seminars that include weekly application with real-world people. Everything is engineered for your unique business realities.
Video Application Calls
The most effective learning isn’t just done in a classroom. It’s created through learning, growing, and using what you’ve learned in the field with your customers. Your people review, roleplay, and receive tactical coaching from certified trainers that helps them turn every client into an advocate for your solutions.