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Connect with customers.
Revolutionize your service.
Create addicted customers.

How can you know your customer service is serving you 

 
Do you struggle retaining customers?
Is your message not getting across?
Do your people battle with aggravated homebuyers?
Do you feel like your people just put out fires?
Are you reacting and not acting?
Do you ever feel like just a vendor?
 
 
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THE COURSES

Service Certainty

Service Certainty

Learn the keys to making every homebuilding
customer a lifetime customer.


Gourmet Service

Gourmet Service

Take your service to the next level with strategies that surprise, energize, and satisfy every customer.


Service Recovery

Service Recovery

Turn aggrieved customers into raving advocates for your brand.


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UNLEASH YOUR SERVICE

Become an advisor, not a vendor

Become an Advisor, Not a Vendor

  • Vendors are expendable. Advisors keep clients for life. Learn the strategies to be a true advisor with your clients.

  • Adopt the methodology that earns your customer’s respect, gains their trust, and keeps their business.

Make yourself unleavable

Make Yourself Unleavable

  • Leave an unforgettable impression with your customers that makes you an unleavable asset in their lives.

  • Adopt the Unleavable Strategy to gain the five ways to bind you and your clients together for life.

Keep the sale sold

Keep The Sale Sold

  • Learn how to create “Lollapalooza Moments,” a proven technique that retains customers for life.

  • Unlock the secrets of customer intimacy, allowing you to know your prospects’ needs inside and out.

Build up your clients

Build Up Your Clients

  • Validation creates certainty. Discover the hidden strategy of validation that creates an unshakeable bond with every client.

  • Give your clients certainty in your stewardship and the belief that no one can service their needs better.

Create Omakase

Create Omakase

  • The Omakase Strategy, from a Japanese word meaning “I leave it to you,” is your gateway to trusting customers.

  • Develop new ways to delight and surprise your customers when they trust you to lead them.

Understand your clients better

Understand Your Clients Better

  • Adopt the process to know what makes your clients tick, so you know how to meet them where they are.

  • See clients differently so you can resolve any issue, in any circumstance, by becoming their trusted guide.

 
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Tame the customer service storm
  • Turn quick cancellations into lifetime clients.

  • Service your clients the same way you sold them.

  • Keep your customers at peak excitement forever.

Conquer customer service myths
  • Remove damaging beliefs that harm your customer service.

  • Provide customers value through knowledge.

  • Develop more assertive and confident employees.

Create super addicted clients
  • Adopt game-changing 6 Human Needs service psychology.

  • Meet your customers' internal needs that drive happiness.

  • Create clients who become raving advocates for your brand.

 
 

I have to give credit to the FPG training. It’s giving me a process and a direction to aim for the close! Thank you all for giving me these opportunities!

Marie Schyberg, Sales Professional, Epcon Communities

 
 
 

We have a solid team at Jagoe, but have been in need of a cultural shift for several years now.I know this is only the beginning of the journey, and that fills me with even more excitement and anticipation. I wanted to take this time to thank FPG, and to share the notion that people are enough.

Lindsey Jagoe, Sales Manager, Jagoe Homes

 
 
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THE FPG EXPERIENCE

Seminars

Seminars

Your profit growth is dependent on the buy-in of your customer service team. Our exciting, up-tempo seminars give your leaders the emotional fuel they need to dive headfirst into their training experience. With our unique blend of tactics and emotional electricity, we focus on mastery so your people can become customer service gurus right away.


Lessons

Lessons

True, lasting behavior change doesn’t happen without ongoing learning. Your engaging weekly video lessons with FPG CEO Jason Forrest take your people through a deeper dive of the seminars that include weekly application with real-world people. Everything is engineered for your unique business realities.

Video Application Calls

Video Application Calls

The most effective learning isn’t just done in a classroom. It’s created through learning, growing, and using what you’ve learned in the field with your customers. Your people review, roleplay, and receive tactical coaching from certified trainers that helps them turn every client into an advocate for your solutions.

 Interested in Service Unleashed?

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