SURPRISE THEM WITH SPECTACULAR SERVICE
Want your agents to routinely amaze your customers? Then you need to ensure that your entire team understands that success should not be equated with entitlement, as Jason discusses in an article for REALTORMag online. Read an excerpt below:
“If you want to protect your turf from being poached by the competition, it starts with leading your team to the realization that no matter who you are, you’re not entitled to the business you have. Maybe your agents have more experience than everyone else. Maybe they have the best name recognition in the ZIP code, the best back office, the biggest marketing budget, and all the trappings of success. None of this matters if other agents are aggressively pursuing their clients.”
To learn more about how helping your team to stay humble translates to continued customer loyalty and sustained success.
Jason’s real-world examples include a three-step strategy for teaching your agents about the true value of thoughtfulness in creating a stellar customer service experience.
Here’s to earning what you’re worth!
UNLEASH YOUR HUMAN PERFORMANCE AND ACCELERATE YOUR BUSINESS PROFITABILITY WITH OUR REVOLUTIONARY TRAINING EVENT FOR SALES PROFESSIONALS, MANAGERS AND EXECUTIVES.
JASON FORREST (Three time Stevie Award winner – 2016 Gold Stevie Award for Sales Coaching program of the year, 2014 Silver Stevie Award for sales training program of the year, and 2013 Gold Stevie Award for sales training or education leader of the year) is an expert at creating high-performance sales organizations through sales training programs, management training programs, and cultural awareness training. He addresses beliefs (not just behaviors) to increase sales, develop leaders, implement cultural accountability, and transform companies into sales organizations. A sales professional at heart, Forrest believes in both the art and science of the sales process. Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on beliefs, not just behaviors.
FORREST PERFORMANCE GROUP is a global leader and designer of corporate training programs, leadership training programs, and sales training programs. Forrest PG’s unique distinction and edge is its belief that true, permanent change begins from the top, transforms from the inside-out, and requires long-term coaching and accountability, rather than short-term training. Too many organizations are short-sighted regarding training and only provide one-day motivational events to entertain sales pros, giving them only short-term boosts in energy and temporary performance lifts. One-day events can be valuable for rejuvenating or jump-starting performance, but a complete training program with coaching along the way makes all of the difference. Increased sales, measurable ROI, accountability, tangible and relevant sales tools are just a few of the results of an FPG training program.