We all know those employees. The ones who are always late to a meeting or never at work on time. The Dallas Cowboys fined wide receiver Dez Bryant for failing to show up for multiple team meetings. That’s intense. FPG want to help you coach your team, but a little differently. You won’t be giving out fines for late employees. You’ll be achieving performance through giving knowledge, and removing leashes.

Performance = Knowledge – Leashes.

Our formula is beneficial for you to keep in your playbook. The following steps can give you the edge you need to help you coach that employee into demonstrating the right behaviors (like arriving on time).

  1. Get buy-in by pre-framing the solution

For example, “Suppose I could show you a way to always be at work on time, would you be interested in that?” This positions you as the leader, but also lets them know that you want to help them succeed.

  1. What

This is what technique or behavior to use. Ask them to set an alarm before bed or in the morning when they wake up.

  1. How

This is how to actually do it. Make sure you collaborate on the what and how with a veteran employee. You can get away with dictating for the new guy. “How to make this work is, you will go buy an alarm clock, set it up tonight for 2 hours before you need to be at work, and then go to bed.”

  1. Validate

Boost their confidence in this plan. “I believe this will work because of ___ and I believe you can do this because of ___. Show them that they have what it takes.

  1. Believe

Get their feedback and check if they agree with this plan.“Do you believe this will work 100% of the time?” This question can give insight into what might be holding them back. If they tell you no, ask why.

  1. Will

“Will you do this?” Get verbal commitment.

  1. When

“When will you do this? Your employee needs to know you will be following up on this in real time.

  1. Celebrate

Enforce positive behavior change if they followed-through on their agreement. If they didn’t, ask why. The easiest way to find out what their fear is, is asking. Is it knowledge or leashes? The best coaches give quick, intense corrections.

Here’s to earning what you’re worth!

Find your program today by contacting us at 1-877-637-2008

FPG is focused on mastering the art and science of human performance. A global leader and designer of sales, management, customer service and executive training programs, FPG is a dedicated team of individuals committed to helping you and your company succeed. It is named Best Place to Work in Fort Worth, TX by FWinc, and is ranked by Inc. 5000 as on the nation’s Fastest-Growing Private Companies, 2016.

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