Is there any sales professional reading this that doesn’t absolutely rely on your phone to keep in touch with prospects, buyers and customers? I didn’t think so. Take away our phones and we immediately go into panic mode. After all, fluid communication is the lifeblood of sales, and an appreciable part of that communication takes place by phone.


So it makes sense that improving our telephone selling skills can pay huge dividends. The better we are at communicating confidence, urgency and desire for improvement by phone, the more people we’ll get into our sales centers and face to face with us. And, really, that’s the goal of all marketing and the initial sales process – the get that first appointment.


Mary Elliott is not only one of our national sales coaches, she’s also a salesperson for us. And her #1 sales tool is – you guessed it – the phone. To hear Mary explain in her words why every one of us should seriously invest in becoming better phone salespeople, and techniques we should master to do so, listen to the audio recording.






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MARY ELLIOTT is a National Sales Trainer for Forrest Performance Group. Her background includes sales, fundraising, and corporate event planning. This role brings Mary back to her roots as she comes from a family of sales professionals. Mary loves being surrounded by sales coaches at Forrest PG, who can lead her to the next level and she is especially proud to share the “horned-frog” status with the company’s fearless leader (go TCU!). Check out Mary live here.



FORREST PERFORMANCE GROUP is a global leader and designer of corporate training programs, leadership training programs, and sales training programs. Forrest PG’s unique distinction and edge is its belief that true, permanent change begins from the top, transforms from the inside-out, and requires long-term coaching and accountability, rather than short-term training. Too many organizations are short-sighted regarding training and only provide one-day motivational events to entertain sales pros, giving them only short-term boosts in energy and temporary performance lifts. One-day events can be valuable for rejuvenating or jump-starting performance, but a complete training program with coaching along the way makes all of the difference. Increased sales, measurable ROI, accountability, tangible and relevant sales tools are just a few of the results of an FPG training program.

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